Privacy Policy

This Privacy Policy explains how Dave's Hot Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit or interact with our website daveshotchicken-eat.click (the "Website"), place orders, participate in promotions, or otherwise engage with our services. Please read this policy carefully before using our Website or providing us with any personal information.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website immediately.

We are committed to protecting your privacy in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable federal and state consumer protection laws.

1. About Us

Dave's Hot Chicken is a food service business operating through the Website. We are dedicated to delivering a superior dining experience to our customers. For all privacy-related matters, you may contact us using the information provided below:

2. Information We Collect

We collect various categories of information in connection with your use of our Website and services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, contact us directly, or participate in any promotion, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (credit/debit card details processed securely through our payment processors)
• Username and password (for account holders)
• Date of birth (where required for age verification)
• Profile picture or avatar (if voluntarily uploaded)

2.2 Order and Transaction Data

When you place an order through our Website, we collect information necessary to process and fulfill that order, including:

• Items ordered and order history
• Special dietary requests or customization instructions
• Delivery preferences and instructions
• Transaction records, including purchase amounts, dates, and times
• Loyalty program participation and reward redemption history

2.3 Usage Data and Technical Information

We automatically collect certain technical and usage data when you access or interact with our Website. This information helps us understand how our Website is used and allows us to improve your experience. This data may include:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, links clicked, and time spent on each page
• Search queries made on the Website
• Date and time stamps of visits
• Geographic location (city/region level, derived from IP address)
• Session identifiers and clickstream data

2.4 Device Information

If you access our Website through a mobile device, we may collect:

• Device model and manufacturer
• Mobile operating system and version
• Unique device identifiers (such as IDFA or Android Advertising ID)
• Mobile network information
• Push notification tokens (if you opt in to notifications)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our Website. For a detailed explanation of the cookies we use, please refer to Section 9 (Cookie Usage) of this policy.

2.6 Communications Data

If you contact us via email, live chat, phone, or any other communication channel, we may collect and retain records of those communications, including the content of your messages, your contact details, and any correspondence history.

2.7 User-Generated Content

If you submit reviews, ratings, feedback, or other content through our Website, we may collect and store that information along with any associated account details.

2.8 Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you log in using a social media account)
• Analytics providers
• Marketing and advertising partners
• Delivery and logistics partners
• Payment processing services

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Below is a detailed breakdown of how and why we use your data:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders
• Managing your account and authentication
• Facilitating payments and preventing fraudulent transactions
• Communicating order confirmations, updates, and delivery status
• Handling returns, refunds, or disputes
• Operating our loyalty and rewards programs

3.2 Customer Support

• Responding to your inquiries, complaints, and requests
• Troubleshooting technical issues
• Maintaining records of communications for quality assurance

3.3 Analytics and Website Improvement

• Analyzing how users interact with our Website
• Monitoring performance metrics and identifying areas for improvement
• Conducting internal research and development
• Generating statistical reports on website usage

3.4 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (where you have opted in or where permitted by applicable law)
• Personalizing marketing content based on your preferences and order history
• Administering contests, sweepstakes, and promotions
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails, contacting us at [email protected], or adjusting your account preferences.

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and responding to fraud, abuse, or security threats
• Cooperating with law enforcement or regulatory authorities when legally required
• Protecting the rights, property, and safety of the Company, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform services on our behalf. These providers are contractually bound to use your information only as necessary to provide their services and in compliance with applicable privacy laws. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, or similar platforms)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Analytics services (e.g., Google Analytics)
• Fraud detection and cybersecurity services
• Advertising and retargeting partners

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in the good-faith belief that such disclosure is necessary to:

• Comply with a subpoena, court order, or legal obligation
• Cooperate with federal, state, or local government agencies
• Protect the legal rights of the Company
• Investigate potential violations of our Terms of Service
• Address emergencies that threaten the safety of individuals

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website if such a transfer results in a material change to this Privacy Policy.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when you choose to integrate your account with a third-party service.

4.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted to and from our Website
• Encryption of sensitive data at rest, including payment information
• Firewalls, intrusion detection systems, and regular vulnerability scanning
• Multi-factor authentication for administrative access
• Regular software updates and security patches

5.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Incident response procedures for data breach detection, notification, and remediation

5.3 Physical Safeguards

• Secure server facilities with restricted physical access
• Environmental controls including climate control and fire suppression systems

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

6.2 Rights Available to All Users

Regardless of your state of residence, we provide all users with the following general rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct or update inaccurate or incomplete information.
• Right of Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]

We will respond to verified requests within 45 days as required by the CCPA/CPRA. In complex cases, we may extend this period by an additional 45 days with prior notice. We may need to verify your identity before processing your request and may ask you to provide additional information for this purpose. We will not charge a fee for processing your request unless it is excessive or repetitive.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Once the applicable retention period has expired, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized or aggregated data for longer periods for statistical or research purposes.

8. Children's Privacy

We do not knowingly collect, solicit, or maintain personal information from individuals under 18 years of age. Our Website is not directed at children, and we do not design or operate our services with children as the intended audience. By using our Website, you represent and warrant that you are at least 18 years of age.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification of such a report, we will take prompt steps to delete the relevant information from our records.

We comply fully with the Children's Online Privacy Protection Act (COPPA) and will not knowingly collect personal information from children under 13 years of age.

9. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising content. Cookies are small text files stored on your device when you visit our Website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of our Website, including maintaining your session and enabling core features such as the shopping cart. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous statistical data.
• Functionality Cookies: Remember your preferences such as language settings, saved addresses, and personalization options.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements on our Website and across third-party platforms based on your interests and browsing history.
• Social Media Cookies: Allow you to share content from our Website on social media platforms and may track your activity across websites.

9.2 Managing Cookie Preferences

You can control and manage cookie settings through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, and notify you when a cookie is being placed on your device. Please note that disabling certain cookies may impact the functionality of our Website.

You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out tool at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org.

For more detailed information about the cookies we use, please refer to our dedicated Cookie Policy available on our Website.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you access our Website from outside the United States, please be aware that your information may be transferred to, stored in, and processed within the United States, where data protection laws may differ from those in your country of residence.

By using our Website, you consent to the transfer of your personal information to the United States. We take steps to ensure that any international transfers of personal data are handled in compliance with applicable privacy laws and that appropriate safeguards are in place to protect your information.

If you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction with specific data transfer requirements, please note that we currently operate primarily within the United States. Should you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not owned or controlled by Dave's Hot Chicken. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access through our Website before providing any personal information.

Third-party services we may link to or integrate with include social media platforms, payment processors, review platforms, and delivery service applications.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites indicating that you do not wish to be tracked. Our Website does not currently respond to DNT signals because there is no industry-wide standard for how such signals should be interpreted. However, you may manage your tracking preferences through your browser settings and our cookie controls as described in Section 9 of this policy.

13. California Privacy Rights — Additional Disclosures

In addition to the CCPA/CPRA rights described in Section 6, California residents are entitled to the following additional disclosures:

13.1 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about whether we have disclosed personal information to any third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected].

13.2 Categories of Personal Information Collected (CCPA Disclosure)

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, etc.)
• Commercial information (order history, purchase records)
• Internet and other electronic network activity information
• Geolocation data (city/region level)
• Inferences drawn from personal information to create a customer profile
• Sensitive personal information (payment card data processed by third-party processors)

13.3 Authorized Agent Requests

California residents may designate an authorized agent to submit privacy requests on their behalf. Authorized agents must provide written authorization or a power of attorney, and we may verify the agent's identity and the consumer's identity before processing any such request.

14. Filing Complaints with Data Protection Authorities

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

For complaints related to unfair or deceptive privacy practices, you may file a complaint with the Federal Trade Commission:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.3 State Attorney General Offices

Residents of other states may also have the right to file complaints with their respective state attorney general offices regarding violations of applicable state consumer protection and privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or applicable regulations. When we make material changes to this policy, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send a notification to registered users via email
• Display a prominent notice on our Website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website following the posting of any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below. We aim to respond to all privacy inquiries within 10 business days.